All the customer service you need to help you optimise your internal communications
We develop brilliant software for internal communicators, but our customer service team ensure you have everything you need to make your NewZapp journey a brilliant one.
Ready to go when you are
Your dedicated Account Manager will discuss your goals and ensure NewZapp is set up exactly how you want to be. You can be up and running within a day if that works for you, but if you need longer, that’s fine too.
From the technical set up, to the guided tour – everything is tailored to you at a time and place of your choosing.
Attentiveness of staff
"We have used both NewZapp and Mailchimp and find NewZapp just as intuitive and user friendly. One of the things that sets NewZapp apart for us is the attentiveness of staff and ease of being able to speak to them and have any issues resolved."
Total Security
With no data security breaches since our inception over 20 years ago, we are extremely proud to continually provide a service our customers can rely on.
Our customer service team achieve this by maintaining the very highest security standards and ensuring our supply partners do the same.
Cheerful, helpful and patient
"I’m writing to let you know how helpful Amanda has been over recent weeks. She could not have been more helpful, making suggestions and encouraging me to try new things like countdowns and links to videos. When the meeting ended she said that I should contact her for any more help. Amanda has been cheerful, helpful and patient."
It’s all about you
Internal communications is all about people. We firmly believe that it is a combination of our software, and our people, that help our customers sore high on their quest to improve internal communications.
Your named customer service manager will be with you every step of the way ensuring you get the most out of NewZapp.
We are passionate about our support. 94% of our users score us a 9 or above in our quarterly customer satisfaction surveys.
It’s this personable approach that makes the difference for our customers.
Super friendly, efficient
"We enjoyed meeting Giovanna this am, just thought we'd email to let you know that she was super friendly, efficient, approachable and offered us considered opinions and advice on our campaigns; and generally made us feel like a valued client. "
Regular Updates
Behind our internal communication software is a team of passionate people with a lot of knowledge.
We run regular webinars, feature update refreshers and full in-house training days for all our customers to benefit from.
If you are looking to learn techniques to increase email deliverability or would like to train your team on increasing employee engagement, let us know.
Useful and informative
"We found NewZapp Training to be very useful and informative. Can't believe some of the features that we were not using!! Already changed that from this week. Darren has a great attitude, explains very well and is a fountain of knowledge."
Excellent customer service and more!
If you select our email communication software as your internal comms solution, we have three additional services you may find useful.
Email Design Service
Why not work with our team of in-house designers to create your email templates? They will use your brand guidelines, listen to your requirements and create templates that look amazing. Giving you engaging email designs and the peace of mind that they’ve been created with deliverability and accessibility in mind.
Boost Deliverability
Adding a DKIM to your sending domain is vital when looking to improve deliverability. We know this can sometimes be difficult to do with strict governance on changes to your organisations domain DNS. Contact us today to discover how we can solve this for you and boost open and click rates through improved email delivery.
Dedicated IP Address
A dedicated IP address is always beneficial when dealing with strict company IT governance. Especially when dealing with internal communications. We’ll handle everything for you, from setting your IP address up, to continually monitoring your IP reputaiton and liasing with your IT team during the initial setup.